Contact

We’re not just a store. We’re a signal.
Got a question, a story to share, or a problem that needs solving? We're here – not behind a curtain, but behind the screen, human and ready.

💌 Customer Support

You can reach us via email:
📧 hello@sadglass.com
We usually respond within 24 hours

Need help with your order, shipping info or return request?
Please include your order number so we can help you faster than a bat out of... Helsinki.

🕰 Business Hours

We work in the shadows of the Northern skies –
but these are our active hours:

Weekdays: 10:00 – 18:00 EET (Helsinki Time)
Weekends & Holidays: Closed, but monitored for emergencies

📍 Our Studio

All products are shipped from our warehouse in Finland.
Please note: At the moment, we do not offer physical store visits. Maybe one day... in a hidden alley.

🧵 Collaborations & Press

Want to work with us? Got a gothic aesthetic, creative idea or platform we should know about?
Contact us at collabs@sadglass.com and include links to your work or socials. We don’t bite.